Service Desk Analyst with French or German

Popis práce

REED is currently searching for high energy professionals who are great communicators, have first rate customer service ability and can always demonstrate a positive attitude. The role of Service Desk Analyst with French or German is a key member of our clients IT team who offer support to users across 190 sites globally! If this position sounds of interest, then read on for more details!



  • Acting as the central point of contact for all user incidents and requests
  • Working shifts between 8am and 6pm, supporting IT users.
  • Accepting telephone calls and e-mails, while ensuring they are logged in the Service Management Application.
  • Resolving incidents & requests with 1st line fixes where possible.
  • Communicating information with customers and other support teams in a clear and concise manner.
  • Performing as part of a team to meet KPIs, SLAs and goals.


Qualifications and Skills

  • Minimum of 1 years’ experience working in a technical support environment.
  • Experience in service desk incident and request management processes
  • Service desk skills, diagnostic and troubleshooting abilities and practical problem-solving
  • Excellent customer service, attention to detail, and analytical skills.
  • Self-motivated, patient, and enthusiastic
  • Can communicate at a professional level in both English and French or German



  • Competitive salary
  • 5 weeks of holidays + 3 sick days
  • Pension insurance contribution
  • Meal vouchers and Flexi pass
  • International environment with career progression possibilities


Location: Prague, Czech Republic

Working hours: Flexible with set core hours (after probation)

Starting date: ASAP


Are you interested in this opportunity? Then send us your CV in English!

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