Customer Service Representative with German (B2B, Relocation Support, work from home)

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Are you proficient in German? Do you have experience in interacting with customers, either face to face or via phone/email? Do you like working with people? We are recruiting for a B2B Customer Service Representative with German who will be part of a small team in our client's shared service centre in Brno, Czech Republic. This role comes with a relocation package if you are currently abroad and allows remote work from anywhere in the Czech Republic, provided you can come to the Brno office a 1-2 times a month.

 

Your responsibilities will be:

  • respond professionally to customer inquiries on phone and email,
  • remote trainings and consultation for customers in regard to products,
  • analyse and provide support for technical problems,
  • creation of simple monthly invoices,
  • cooperation with diverse departments in the company,
  • document customer inquiries in Salesforce and other databases.

 

We are looking for:

  • fluent German and English,
  • excellent communication skills,
  • previous customer service experience is an advantage,
  • computer literacy,
  • customer and detail-oriented personality.

 

The role comes with:

  • 5 weeks of vacation, 4 sick days,
  • flexible working hours, option to work remotely + 4-week allowance to work from abroad per year,
  • job related continuous training,
  • international and multicultural working environment in a shared service centre,
  • contribution to pension and life insurance saving accounts,
  • premium Health care for free, with a discount for family members, health days, fruit days,
  • net Meal Allowance of CZK 72.00 per working day, paid into your salary,
  • discounted gym and wellness membership + Cafeteria Benefits,
  • career progression opportunities,
  • stock Purchase Program,
  • fresh fruits and refreshments in the office,
  • chill out zone with leisure time activities, on-site parking, and relocation assistance.

 

 

Location: Brno, Czech Republic

Contract: Permanent

Working hours: Mon - Fri, 09:00 – 17:30

Starting date: Negotiable

 

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Lenka Bugnerová, REED – MSS
+420 778 885 854; Lenka.Bugnerova@reed.com

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