Customer Service Representative with German (B2B, Relocation Support, work from home)

Popis práce

Are you proficient in German? Do you have experience in interacting with customers, either face to face or via phone/email? Do you like working with people? We are recruiting for a B2B Customer Service Representative with German who will be part of a small team in our client's shared service centre in Brno, Czech Republic. This role comes with a relocation package if you are currently abroad and allows remote work from anywhere in the Czech Republic, provided you can come to the Brno office a 1-2 times a month.


Your responsibilities will be:

  • respond professionally to customer inquiries on phone and email,
  • remote trainings and consultation for customers in regard to products,
  • analyse and provide support for technical problems,
  • creation of simple monthly invoices,
  • cooperation with diverse departments in the company,
  • document customer inquiries in Salesforce and other databases.


We are looking for:

  • fluent German and English,
  • excellent communication skills,
  • previous customer service experience is an advantage,
  • computer literacy,
  • customer and detail-oriented personality.


The role comes with:

  • 5 weeks of vacation, 4 sick days,
  • flexible working hours, option to work remotely + 4-week allowance to work from abroad per year,
  • job related continuous training,
  • international and multicultural working environment in a shared service centre,
  • contribution to pension and life insurance saving accounts,
  • premium Health care for free, with a discount for family members, health days, fruit days,
  • net Meal Allowance of CZK 72.00 per working day, paid into your salary,
  • discounted gym and wellness membership + Cafeteria Benefits,
  • career progression opportunities,
  • stock Purchase Program,
  • fresh fruits and refreshments in the office,
  • chill out zone with leisure time activities, on-site parking, and relocation assistance.



Location: Brno, Czech Republic

Contract: Permanent

Working hours: Mon - Fri, 09:00 – 17:30

Starting date: Negotiable


If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Lenka Bugnerová, REED – MSS
+420 778 885 854;

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