Business Support Specialist

Popis práce

For our client, a global industry leader in heavy construction equipment, we are currently looking for a Business Support Specialist. In this role you will provide support to customers / dealers in their service related queries and you will administrate internal system, in terms of account management and management of software licenses.

Your responsibilities as a Business Support Specialist will be:

  • Receiving technical cases by electronic form and resolving known and simple issues
  • Escalating more complicated technical issues to product support team and senior colleagues
  • Collecting the data and its maintenance in internal system
  • Preparing service communication towards dealers, e.g. regarding diagnostic tools, new policies,…
  • Providing software licenses to the dealers, license invoices
  • Managing diagnostic tools and technical information related to this tool
  • Sharing information with internal Service, Quality and Engineering teams

For this position you should match:

  • Strong interpersonal skills both written and verbal
  • Basic technical knowledge and orientation in technical documentation is an advantage
  • 2-5 years working experience on administrative position
  • MS office literate
  • Thorough personality
  • English on a professional level, other European language is an advantage (mainly French, German, Italian, Polish or Dutch)

Our client offers:

  • Opportunity to work for a market leader in its field with a strong position on the market
  • Responsible and independent role
  • Cooperation with talented team and supportive colleagues
  • Motivational remuneration and other benefits (5 weeks of holiday, pension insurance contribution, language courses, meal vouchers, Multisport card,…)

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Location: Prague

Start date: upon agreement

If you are interested in this opportunity and you believe you can be a right fit for this position, please send us your resume.

Zuzana Veliká

Senior Business Manager

Slovanský dům, Na Příkopě 22, 110 00 Prague 1, Czech Republic

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