For our client, a global industry leader in heavy construction equipment, we are currently looking for a Business Support Specialist. In this role you will provide support to customers / dealers in their service related queries and you will administrate internal system, in terms of account management and management of software licenses.
Your responsibilities as a Business Support Specialist will be:
- Receiving technical cases by electronic form and resolving known and simple issues
- Escalating more complicated technical issues to product support team and senior colleagues
- Collecting the data and its maintenance in internal system
- Preparing service communication towards dealers, e.g. regarding diagnostic tools, new policies,…
- Providing software licenses to the dealers, license invoices
- Managing diagnostic tools and technical information related to this tool
- Sharing information with internal Service, Quality and Engineering teams
For this position you should match:
- Strong interpersonal skills both written and verbal
- Basic technical knowledge and orientation in technical documentation is an advantage
- 2-5 years working experience on administrative position
- MS office literate
- Thorough personality
- English on a professional level, other European language is an advantage (mainly French, German, Italian, Polish or Dutch)
Our client offers:
- Opportunity to work for a market leader in its field with a strong position on the market
- Responsible and independent role
- Cooperation with talented team and supportive colleagues
- Motivational remuneration and other benefits (5 weeks of holiday, pension insurance contribution, language courses, meal vouchers, Multisport card,…)
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Location: Prague
Start date: upon agreement
If you are interested in this opportunity and you believe you can be a right fit for this position, please send us your resume.
Zuzana Veliká
Senior Business Manager
Slovanský dům, Na Příkopě 22, 110 00 Prague 1, Czech Republic
www.linkedin.com/in/zuzanavelika/
Reed has all openings available on our company website: www.reedglobal.cz. You can support us on Facebook by liking www.facebook.com/RSRCCzechRepublic, where you can find more interesting information about hiring processes and news from recruitment.
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