On behalf of a prestigious international company that provides services in the field of quality assessment and compliance with international legislation and standards, we are looking for an Italian speaking IT ServiceDesk agent. Approximately 15-20 colleagues work together in Prague, in a very pleasant and family environment. The company has more than 100,000 employees worldwide, a great reputation and offers an interesting flexibility option among other benefits:
What the company offers:
- The background of a stable international company
- Full and intensive training and onboarding plan during probation period
- Supportive and understanding team lead
- Meal plan flat rate
- Pluxee Cafeteria CZK 12,000/year
- Contribution for pension ensurance
- Multisport card
- 5 weeks of vacation
- 3 sick days per calendar year
- Support for language and vocational training
- The possibility of parking right next to the office
- Weekly shifts:
- 7:30-4pm (full week working from home)
- 9:00-5:30 (full week working from the office)
What awaits you
- Serve as the initial point of contact for all IT-related queries and issues from internal users.
- To provide ServiceDesk support both to users (internal employees) primarily via ticketing system (by phone for emergencies only)
- Maintain the ticketing system, ensuring that calls have been logged and actioned (including escalations to senior members of the team).
- Provide remote assistance to users who are experiencing remote technical issues while working offsite, either at home or at a client’s office.
- Provide clear and accurate information to users regarding technical problems and potential solutions.
- Diagnose and troubleshoot hardware, software, and network problems for end-users.
- Assist users with basic software installations, updates, and configurations.
- Guide users through standard procedures to resolve technical issues, including password resets and account access.
- Answer the query efficiently and on time
What knowledge and skills should you have?
- Similar experience or interest in combining customer support with basic IT technicalities.
- Fluency in Italian, advanced knowledge in English
- Strong customer service skills and the ability to communicate technical concepts to non-technical individuals are essential.
- Good organizational and time management skills.
- Familiar with Microsoft 365 and Windows applications; familiarity with Azure or Cloud Technology is a plus.
- Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Do you fit the required skills?
Do you want to learn more about the position?
Send us your CV in English and we will call you to discuss details.
Kristina Herget
Senior Consultant | Czech Republic
Slovanský dům, Na Příkopě 859/22, 110 00 Praha 1, Czech Republic
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