Senior Customer Service Manager

Popis práce

An international company with a shared service centre in Prague is currently looking to strengthen their team by hiring a new Customer Service Team Leader. In this role you will oversee the customer order operations across the whole of Europe. If you are a customer focused manager, driven by data and first-hand customer accounts and can be proactive in implementing improvement and solutions, then read further!

Your responsibilities as a Customer Service Team Lead

  • Oversee the order process for the European divisions  
  • Leading a team up to 50 colleagues
  • Participating in team meetings, coaching sessions, performance reviews and resource management discussions.
  • Ensure that teams process incoming order, deliveries, customer requirements precisely and timely.
  • Being in close communication with customers and visiting operation sites to determine their service needs and requirements
  • Analyse and highlight key Customer satisfaction data to Improve performance, efficiency and satisfaction
  • Uphold team and stake holder communication as well as meetings with sales and distribution.
  • Take part in cross functional projects.

Skills and experience

  • Possess a university degree preferably in economics or business administration
  • Minimum of 8 years professional experience in the field of order management, supply chain or logistics
  • A strong understanding of order to cash, order management, customer service, and logistic processes.
  • At least 5 years of managerial experience supervising a large team.
  • Can showcase the ability to motivate, develop and influence in a Team Leader role.
  • Previous experience in a multinational SSC environment
  • SAP knowledge is an advantage
  • Analytical mind set with excellent Microsoft Office knowledge, specifically Excel
  • Professional level English with another another European language being advantageous


  • Exciting and rewarding role in an international organisation.
  • Opportunity to head impactful projects
  • Competitive compensation package and company benefits
  • Attractive work location in Prague, hybrid mode of working 3 days office / 2 days possible home office


Location: Prague, Czech Republic

Starting date: Negotiable

#customerservice #customerorders #teamlead #manager #europeanoperations

Are you interested in this opportunity? Then send us your CV in English!

Image 2023 02 21 T17 04 30

Download our 2023 salary guide to discover how much you could be earning