Senior Service Desk Manager (experienced in people management)

Job description

Do you have more than two years of experience in people management and would like to use your skills in the IT world? For our international client we are looking for a candidate who is independent, is familiar with Service Desk/Customer Support centre environment and is able to manage a big group of people.

On a daily basis you will communicate with the team leaders and managers from other countries.  You will be a single point of contact for local IT representatives in case of escalation or management topics. You will be more than welcome to come with innovative ideas to improve the processes in the company. Once or twice a year, you may be asked to travel abroad to visit the headquarters of the company.

 

An ideal candidate is:

  • Experienced in people management in international environment
  • Familiar with Service Desk/Customer Support Center environment
  • Able to set-up team vision, goals and strategy in fast changing environment
  • Goal driven and result-oriented person
  • Enjoying communication with different stakeholder in countries and internal teams
  • Able to implement new technologies and automations into the field of service desk
  • Able to run service reviews with customers and openly discuss the feedback
  • Speaking fluent English (German, Italian or French is advanced but not necessary)

 

What our client offers:

  • Home Office including hardware and daily compensation
  • Career opportunities in IT area
  • Extensive trainings (technical and soft skills)
  • Employee focus groups & surveys about company topics
  • 7,5-hour workday and 5 weeks of vacation
  • Company reserved parking (car, motorbike, bike and lockers)
  • Leisure time card (sport, education, wellness, health, culture)
  • Daily meal contribution
  • Mobile phone with company tariff
  • Language courses (GER, EN, CZE)
  • Relax area and terrace

 

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Nikola Miretinska, REED – MSS
+420 607 005 512; nikola.miretinska@reed.com

 

 

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