Are you a seasoned marketing leader with in-depth knowledge of the Slovak market and a strong track record in retail or FMCG? Do you speak fluent business English (C1+) and Slovak or Czech (native level)? If so, this could be the career-defining opportunity you’ve been waiting for.
- Location: Slovakia, Bratislava
- Contract: Full-time, permanent
- Work setup: Hybrid (3 days office / 2 days home office)
- Gross salary up to 8000 Euros DOE, bonus and exciting benefits package
- On behalf of a well-established international retail brand with a strong presence across Central Europe, we’re looking for a Customer Strategy Lead to lead the customer strategy for Slovakia.
- Your leadership will span the full marketing lifecycle and will involve close collaboration with teams in Czech Republic and Hungary within a dynamic, matrix-driven environment that balances local relevance with regional alignment.
As Customer Strategy Lead, you will lead a team of approximately 30 professionals across three core areas: Customer Proposition & Local Offer Planning, Customer Insight, Brand Communication & Execution.
You will be responsible for:
- Defining and leading the marketing strategy
- Balancing long-term strategy (2–3 years ahead) with delivery of today’s plans
- Making strategic decisions on team development and leveraging internal/external capabilities
- Owning and managing resources, including Capex budgets, to reflect evolving priorities
- Resolving complex challenges, using insight to conceptualize future solutions in ambiguous situations
- Collaborating across functions and borders, influencing internal and external stakeholders, including suppliers and government bodies
- Championing innovation and change, driving continuous improvement for customers, colleagues, and communities
- Delivering measurable business impact, through both team leadership and individual contribution
- Partnering with Product, Channels, and Customer teams to deliver a seamless customer offer
- Leading digital and tech evolution, enabling a customer-led strategy and frictionless experience
- Forecasting and managing budgets with a cost-conscious mindset
- Inspiring and developing your team, fostering a culture of creativity, ownership, and excellence
What We’re Looking For:
- Extensive experience in a senior marketing role, ideally within a matrix driven corporate environment, with a proven ability to manage and influence a wide range of stakeholders
- Strong track record in retail or FMCG is essential and must be reflected in recent or past roles
- Strong leadership skills, with the ability to inspire, challenge, and grow a high-performing team
- Excellent negotiation and communication skills (Fluent business English C1+ and native level of Slovak or Czech), with the confidence to advocate for the Slovak market
- Strong commercial and strategic business acumen, with a focus on delivering customer impact
- Ability to navigate regional vs. local priorities, balancing group guidelines with market-specific needs
- Awareness of digital commerce and multi-channel environments, and how they drive competitive advantage
- Deep customer understanding and empathy, translating insights into actionable strategies
- Experience across CZ and HU markets is a plus
Ready to Make an Impact? If you’re a visionary marketing leader who thrives in a fast-paced, customer-focused environment and is ready to drive transformation across Slovakia, we’d love to hear from you.
