The Service Operations Leader is responsible for leading the Service Fulfillment team across the assigned region, ensuring efficient service delivery, high customer satisfaction, operational excellence, and team development. The role combines people leadership, operational management, and continuous improvement to support business growth and deliver outstanding customer service.

Responsibilities

  • Lead the day-to-day operations of the Service Fulfillment team and ensure effective service delivery across the region.
  • Plan and coordinate technician schedules, assignments, and resources to meet customer requirements efficiently.
  • Monitor service activities, workload, and performance to ensure timely completion of work and optimal resource utilization.
  • Support the resolution of operational issues, escalations, and complex customer situations.
  • Manage service performance, profitability, and operational effectiveness in line with business objectives.
  • Drive continuous improvement initiatives and support innovation within service operations.
  • Build strong collaboration with internal stakeholders and ensure effective cross-functional cooperation.
  • Maintain high levels of customer satisfaction and service quality.
  • Ensure compliance with company policies, legal requirements, industry standards, and safety regulations.
  • Develop team capabilities through coaching, training, and succession planning.
  • Manage subcontractor relationships to ensure quality, efficiency, and compliance.

Qualifications

  • Technical education, ideally within HVAC or a related industry.
  • Minimum 3–5 years of experience in a leadership role within service operations, maintenance, facilities management, or a similar environment.
  • Strong leadership, people management, and team development skills.
  • Excellent planning, organizational, and problem-solving abilities.
  • Strong communication and stakeholder management skills.
  • Customer-focused mindset with the ability to manage priorities in a dynamic environment.
  • Process-oriented approach with a focus on operational excellence and continuous improvement.
  • Valid driving licence.
  • Fluent local language skills and good working proficiency in English.

Preferred Qualifications

  • Experience managing field service or service fulfillment operations.
  • Good understanding of HVAC systems, building automation, and service-related processes.
  • Technical knowledge of HVAC equipment, including electrical and mechanical components.

Benefits

  • Join a stable international company with a strong market position and high-quality technical solutions.
  • Opportunity to lead and develop a regional service organization.
  • Diverse role combining operational leadership, customer engagement, and business improvement.
  • Competitive salary package and attractive benefits.
  • Ongoing professional and leadership development opportunities.

Please send your CV in English