Technical Account Support

Job description

We are looking for Technical Account Support for our client which is a provider of a platform that enables event organizers, venues and artists to enhance their ticketing, ensure shows are full and provide a safe, official reservation system and allows fans to return their tickets to the official point of purchase for a fair price.

This is an excellent opportunity to join a rapidly growing global company based in San Francisco with a branch in Prague with an exciting mission, great benefits, and perks.

Responsibilities

  • Maintain full comprehension of our products, configuration for a portfolio of events from initial engagement through the end of the event & troubleshoot product bugs as needed.
  • Gather event details via email, project management tools, and through meeting attendance with internal and external stakeholders to ensure proper understanding of details for configuration of launches
  • Set proper timeline expectations based upon event build complexity and launch requirements
  • Support internal client development teams by providing User Acceptance Testing setup and execution
  • Define and meet timelines around event configuration & yield management strategies that align with internal SLAs
  • Be fluent in our shared Project Management tool and contribute to our shared knowledge base & documentation
  • Develop and maintain excellent working relationships with all internal and external teams
  • Share ideas for new features and products and suggest workflow improvements
  • Support internal departments & clients with general questions, support and troubleshooting
  • Execute and complete other duties as assigned.

Requirements and qualifications

  • H.S. diploma or equivalent required
  • 2+ years’ experience in SaaS industry is highly desirable
  • Ability to self-start and complete tasks independently
  • Capacity to multitask and execute multiple launches simultaneously
  • Possess an aptitude of creativity & problem solving
  • Computer savvy and aptness to learn new technologies quickly
  • Basic HTML skills a plus
  • Strong communication skills, including presentation, written and listening
  • Excellent organizational skills and attention to detail
  • Demonstrated ability to be self-directed, take initiative, be proactive, motivated, have good attendance, multi-task, see solutions, and understand the duties needed to be performed with basic instruction
  • Ability to work flexible hours, as needed, including nights and weekends.
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