We are looking for Technical Account Support for our client which is a provider of a platform that enables event organizers, venues and artists to enhance their ticketing, ensure shows are full and provide a safe, official reservation system and allows fans to return their tickets to the official point of purchase for a fair price.

This is an excellent opportunity to join a rapidly growing global company based in San Francisco with a branch in Prague with an exciting mission, great benefits, and perks.

Responsibilities

• Maintain full comprehension of our products, configuration for a portfolio of events from initial engagement through the end of the event & troubleshoot product bugs as needed.
• Gather event details via email, project management tools, and through meeting attendance with internal and external stakeholders to ensure proper understanding of details for configuration of launches
• Set proper timeline expectations based upon event build complexity and launch requirements
• Support internal client development teams by providing User Acceptance Testing setup and execution
• Define and meet timelines around event configuration & yield management strategies that align with internal SLAs
• Be fluent in our shared Project Management tool and contribute to our shared knowledge base & documentation
• Develop and maintain excellent working relationships with all internal and external teams
• Share ideas for new features and products and suggest workflow improvements
• Support internal departments & clients with general questions, support and troubleshooting
• Execute and complete other duties as assigned.

Requirements and qualifications

• H.S. diploma or equivalent required
• 2+ years’ experience in SaaS industry is highly desirable
• Ability to self-start and complete tasks independently
• Capacity to multitask and execute multiple launches simultaneously
• Possess an aptitude of creativity & problem solving
• Computer savvy and aptness to learn new technologies quickly
• Basic HTML skills a plus
• Strong communication skills, including presentation, written and listening
• Excellent organizational skills and attention to detail
• Demonstrated ability to be self-directed, take initiative, be proactive, motivated, have good attendance, multi-task, see solutions, and understand the duties needed to be performed with basic instruction
• Ability to work flexible hours, as needed, including nights and weekends.