Service Operations & Vendor Management Specialist
On behalf of our client, we are looking for a Service Operations & Vendor Management Specialist to join a European Shared Service Centre in Prague, supporting Czech Republic, Slovakia, and Hungary within the consumer electronics environment.
This is not a traditional customer service, sales or order management role and profiles focused purely on customer service, order management, or sales will unfortunately not be a fit. In this role you will operate one level above, focusing on:
- after‑sales strategy,
- service quality,
- repairs,
- vendor & reseller performance,
- and continuous improvement of customer experience across markets.
What languages do you need to speak? English is a must! Czech, Slovak, or Hungarian is a strong advantage, but not mandatory.
Your mission?
- Act as a regional after‑sales expert, ensuring high service quality across CZ, SK, and HU
- Work closely with authorized service centers, repair partners, and resellers
- Monitor and evaluate service performance, repair quality, turnaround times, and customer feedback
- Identify risks, issues, and improvement opportunities across after‑sales processes
- Support and influence service strategy, warranty handling, returns, and repair models
- Handle escalations that require experience, judgment, and analytical thinking
- Be a trusted partner for internal stakeholders while keeping strong accountability for service outcomes
Who are we looking for?
Experience & background
- 3-5+ years of mixed experience in after‑sales, service operations, consumer care, or service quality roles
- Note: profiles focused purely on customer service, order management, or sales will unfortunately not be a fit
- Background in consumer electronics strongly preferred and highly valued (TVs, audio, home electronics, etc.)
- Proven exposure to repairs, service networks, vendors, or service strategy setup.
Skills & mindset
- Resilient, structured, and able to manage a high workload
- Comfortable challenging partners and driving improvements
- Analytical, quality‑driven, and detail‑oriented
- Confident communicator with vendors and internal stakeholders
What’s on offer?
- Permanent employment contract
- Salary DOE (depending on experience) & quarterly bonus scheme
- 26 days of holiday + 4 sick days
- Hybrid work model (3 days office / 2 days home office)
- Flexible working hours
- Work from abroad (up to 1 month per year)
- Meal allowance, multisport card, public transport allowance
- Company laptop & mobile phone
- International, informal, and professional working environment
If you come from a consumer electronics environment, enjoy improving service quality end‑to‑end, and want to work in a senior, impactful role beyond classic customer care, we’d love to hear from you.
