Do you speak German and English, and are not afraid of working with technical data?
We are looking for friendly and skilled colleagues to join our Customer Care team!
What will you be doing?
- Provide technical support and communicate with customers (phone, email, ticketing)
- Analyze and resolve technical inquiries and incidents, work with technical documentation
- Work with data in internal systems
- Prioritize requests and manage escalations
- Collaborate with Product Support, Development, Quality, and SSC teams
- Prepare required reports
- Identify recurring issues and propose process improvements
What do we expect from you?
- German – for communication with native speakers
- English at a good level – company communication language
- Secondary or university education with a technical background
- Or experience in customer service in a similar role (a strong advantage)
- Excellent communication skills
- Reliability, attention to detail, thoroughness
- Ability to work independently, willingness to learn, and self‑reflection
- Team spirit and cooperation
What do we offer?
- A stable position in a team with an international scope
- 2 sick days
- 5 weeks of vacation
- Multisport card, contribution to leisure activities (Flexi Pass)
- Meal contribution, Pension contribution
- Discounted mobile tariff
- Partial home-office
- Friendly team
Interested in this opportunity? Send us a message along with your CV — we look forward to hearing from you!
Katarína Hladová REED – MSS & Sales
+420 727 947 610
katarina.hladova@reed.com
*By responding to this advertisement or by sending your CV and other personal documents, you give your consent to the processing and storage of your personal data in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data. This consent is granted for a period of 3 years from the date of submission.
