Do you speak Dutch and English? Do you enjoy communication with customers and solving technical issues?
Join an expanding support team in Brno - become a key connection between clients and the company and enjoy company benefits!
What you’ll do:
- Provide technical support and communicate with customers (phone, email, ticketing)
- Analyze and resolve technical inquiries and incidents, work with technical documentation
- Work with data in internal systems
- Prioritize requests and manage escalations
- Collaborate with Product Support, Development, Quality, and SSC teams
- Prepare required reports
- Identify recurring issues and propose process improvements
What do we expect from you?
- Dutch – for communication with native speakers
- English at a good level – company communication language
- Secondary or university education with a technical background OR experience in customer service in a similar role (a strong advantage)
- Reliability, attention to detail, thoroughness
- Clear communication, reliability and a detail‑oriented mindset
You can look forward to:
- Stable role in an international environment
- Attractive salary + monthly bonus:)
- 5 weeks of holiday and 2 sick days
- Hybrid model - up to 50% home-office
- Multisport card, contribution to leisure activities (Flexi Pass)
- Meal contribution, Pension contribution
- Discounted mobile tariff
- Partial home-office
- Language training
Interested in this opportunity? Send us your English CV — we’d love to get in touch.
Katarína Hladová REED – MSS & Sales
+420 727 947 610
katarina.hladova@reed.com
*By responding to this advertisement or by sending your CV and other personal documents, you give your consent to the processing and storage of your personal data in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data. This consent is granted for a period of 3 years from the date of submission.
