An international company in Brno seeks a French speaker for a Customer Success Specialist position. This customer-facing role involves using language skills daily while supporting sales activities without being a salesman. Responsibilities include providing aftermarket support to premium customers, product pricing, order creation, chasing outstanding sales orders, and communicating with various departments like Finance, Manufacturing, and Logistics.
What will you do?
- Communicate with customers regarding orders and enquiries via email and phone
- managing customer portfolio, coordinate requests and orders
- Provide customer support for pre-order activities (pricing, availability, quoting, technical specifications) and aftermarket support
- Meet customer expectations by providing information about delivery dates, status of the orders and potential issues
- Actively collaborate with other departments and suppliers
What qualities are we looking for?
- Fluent level of French (B2)
- Fluent level of English (B2)
- Be familiar with MS Office package
- Attention to detail and great communication skills
- Advantage: Experience in a customer service or any similar role
What does the company offer you?
- 5 weeks of holiday + sick days
- Flexible working hours, possibility of working from home
- Meal vouchers 110 CZK, refreshments at workplace
- Flexipass vouchers 600 CZK or Multisport Card for Free
- Contribution to language/professional courses 5000 CZK, ACCA courses
- Contribution to pension and life insurance
- Annual bonus
- Pleasant and modern working environment close to the Brno city centre
Location: Brno, Czech Republic
Working hours: Mon-Fri, flexible working hours with a core
Starting date: Negotiable
If you are interested in this opportunity, please apply directly, or send me an email with your CV in English.
Looking forward to hearing from you!
Katarína Hladová, REED – MSS
(+420) 727 947 610; katarina.hladova@reed.com
