A global professional services company is looking for those who wish to continue or build upon their customer service experience in a role that focuses on insurance. The role will require an investigative approach, precise decision making and the ability to work with a wide variety of stakeholders. If you are analytical, have excellent communication skills and enjoy problem solving, then read further!

Responsibilities

• Acting as a first point of contact when handling and resolving customer transactions
• Investigating the details around customer transactions by identifying and requesting relevant information
• Making final decisions about resolution of customer transactions.
• Communicating with customers and other stakeholders ensuring timely information is provided to all
• Meeting customer expectations by demonstrating professionalism and accuracy in the information and details provided
• Cooperating with your team members to ensure high professional standards and a positive atmosphere.

Qualifications and skills

• Advanced knowledge of Danish, Norwegian, Finnish, Swedish or Estonian and English language
• Strong communication skills (written and verbal)
• Ability to work independently and also collaboratively in a team environment when needed
• Knowledge of all MS Office applications
• Experience in customer service is an advantage.
• Suitable for fresh graduate

Benefits

• Hybrid working system
• Meal vouchers, flexi pass, multisport card.
• 5 weeks’ vacation & sick days.
• Contribution to Language Academy and Life/Pension Insurance
• Extensive internal trainings

Location: Prague, Czech Republic

Salary: 35-42k depending on experience

Starting date: ASAP

#insurance #customerservice #nordiclanguages #prague

Are you interested in this opportunity? Then send us your CV in English!