Customer Experience Specialist with German

Job description

We help an international company in Brno to find a new Customer Experience Specialist who will join the German team. You will be responsible for receiving feedbacks on their services and products and will search for new ways how to improve them. What is needed? You should be experienced in communication with customers, enjoy interacting with people, and be ready to pass forward information required to secure better customer experience.

What will you do as a Customer Experience Specialist?

  • Be regularly in touch with clients via phone (B2B), receive feedbacks, and build strong relationships
  • Provide response to clients' inquiries and manage their requests
  • Use SAP software
  • Cooperate with other departments and make reports

 

What qualities should you have for this role?

  • Be proficient in German language (B2/C1+) 
  • Be able to speak fluently in English (B2+)
  • Be an advanced user of MS Office
  • Have great communication skills – written and spoken
  • Be persistent and determined quick thinker
  • Advantage: Experience with administration, customer support, marketing, or sales

 

The benefits are: 

  • 5 weeks of holidays + sick days
  • Possibility to work from home few days a week
  • Flexible working hours
  • Annual bonus and regular salary reviews
  • Meal vouchers, regular fruit days
  • Discount vouchers, Multisport card, wellness programme
  • Various internal trainings, language courses
  • Relocation support if needed
  • Open company culture

Location: Brno

Work hours: Monday - Friday, 8-hour shift, flexible with a core 

Starting date: Negotiable

Interview process: 3 stages

Are you interested? Then please either apply directly with your English CV, or send me an email with it and the name of the position. I will connect with you afterward and discuss with you your motivation and more details about the job. 

Looking forward to our cooperation!

Veronika Vrbková, REED - MSS

(+420) 775 335 536; veronika.vrbkova@reed.com

show
#6fcfe1
Image 2023 02 21 T17 04 30

Download our 2023 salary guide to discover how much you could be earning