Join the IT community of IT enthusiasts, based in Prague, a start-up mindset and become part of an international team with unlimited opportunities. The Business Analyst will enhance operational efficiency and customer satisfaction by identifying and implementing automation opportunities within the Digital Frictionless Customer Journeys and Portals workstream.

Requirements

• Analytical Skills: Strong ability to analyze complex processes and data to identify automation opportunities.

• Technical Expertise: Knowledge of AI technologies and tools relevant to automation in insurance.
• Project Management: Experience in managing cross-functional projects in an agile environment
• Communication: Excellent communication skills for effective collaboration with global teams
• Problem-Solving: Innovative thinking with a focus on solutions that address business needs and improve KPIs
• Industry Knowledge: Understanding of the life insurance domain, particularly claims processing and customer service operations
• Adaptability: Ability to adapt to a rapidly changing environment and embrace new technologies.  

What will you do

• Process Mapping: Analyze and document current processes to identify bottlenecks and areas for improvement

• Automation Opportunities: Propose and validate automation solutions to enhance efficiency in business processing like claims processing, etc.
• Project Design: Plan and design AI automation projects in alignment with the product roadmap.
• Collaboration: Work closely with the AI squad, product manager, and product owners to ensure agile project delivery
• KPI Tracking: Monitor and report on key performance indicators such as savings from automation, customer effort score, and STP%.
• Stakeholder Engagement: Communicate with business units globally to understand their needs and ensure tailored solutions
• Continuous Improvement: Recommend enhancements to existing automation based on performance data and feedback
• Market Research: Stay informed about the latest trends in AI and automation to inform strategic decisions. 

Benefits

• Be a part of the newly built international team
• Home office, 5 weeks of vacation, and 5 annual sick days
• 3% employer supplemental pension monthly contribution
• Unlimited budget for your education (hard and soft skills, Language courses)
• Meal contribution, Cafeteria program, monthly home office allowance
• Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
• iPhone, personal Office 365 License, O2 Family discounts
• Volunteering days to support our community
• Employee referral bonuses to encourage the addition of great new people to the team