REED is currently searching for high energy professionals who are great communicators, have first rate customer service ability and can always demonstrate a positive attitude. The role of Service Desk Analyst with French is a key member of our clients IT team who offer support to users across 190 sites globally! If this position sounds of interest, then read on for more details!

Responsibilities

• Acting as the central point of contact for all user incidents and requests
• Working shifts between 8am and 6pm, supporting IT users.
• Accepting telephone calls and e-mails, while ensuring they are logged in the Service Management Application.
• Resolving incidents & requests with 1st line fixes where possible.
• Communicating information with customers and other support teams in a clear and concise manner.
• Performing as part of a team to meet KPIs, SLAs and goals.

Qualifications and Skills

• Minimum of 1 years’ experience working in a technical support environment.
• Experience in service desk incident and request management processes
• Service desk skills, diagnostic and troubleshooting abilities and practical problem-solving
• Excellent customer service, attention to detail, and analytical skills.
• Self-motivated, patient, and enthusiastic
• Can communicate at a professional level in both English and French

Benefits

• Competitive salary
• 5 weeks of holidays + 3 sick days
• Pension insurance contribution
• Meal vouchers and Flexi pass
• International environment with career progression possibilities

Location: Prague, Czech Republic

Working hours: Flexible with set core hours (after probation)

Starting date: ASAP

Are you interested in this opportunity? Then send us your CV in English!