Service Desk Analyst with French

Popis práce

REED is currently searching for high energy professionals who are great communicators, have first rate customer service ability and can always demonstrate a positive attitude. The role of Service Desk Analyst with French is a key member of our clients IT team who offer support to users across 190 sites globally! If this position sounds of interest, then read on for more details!

 

Responsibilities

  • Acting as the central point of contact for all user incidents and requests
  • Working shifts between 8am and 6pm, supporting IT users.
  • Accepting telephone calls and e-mails, while ensuring they are logged in the Service Management Application.
  • Resolving incidents & requests with 1st line fixes where possible.
  • Communicating information with customers and other support teams in a clear and concise manner.
  • Performing as part of a team to meet KPIs, SLAs and goals.

 

Qualifications and Skills

  • Minimum of 1 years’ experience working in a technical support environment.
  • Experience in service desk incident and request management processes
  • Service desk skills, diagnostic and troubleshooting abilities and practical problem-solving
  • Excellent customer service, attention to detail, and analytical skills.
  • Self-motivated, patient, and enthusiastic
  • Can communicate at a professional level in both English and French

 

Benefits

  • Competitive salary
  • 5 weeks of holidays + 3 sick days
  • Pension insurance contribution
  • Meal vouchers and Flexi pass
  • International environment with career progression possibilities

 

Location: Prague, Czech Republic

Working hours: Flexible with set core hours (after probation)

Starting date: ASAP

 

Are you interested in this opportunity? Then send us your CV in English!

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