Global Help Desk Professional

Popis práce

Are you looking for a career opportunity within an international environment? Do you want to join a stable company who will give you the chance for further professional development? If you have some experience in IT support, are a people oriented person and want a new challenge, read further!

Responsibilities

  • Provide support and troubleshooting for desktops, laptops, mobile phones and other equipment
  • Prove to be customer oriented, communicative and friendly towards your internal clients
  • Take part in continuous improvement of the department and its services
  • Help with creating internal knowledge base
  • Ensure a timely response and solution
  • Help resolve complex technical problems, collaborate with other internal teams
  • Take ownership of all raised issues
  • Take advantage of modern equipment of the technical lab to help you understand all issues to the core

Qualifications

  • Fluent and professional communication in English
  • Minimum of 2 year experience in a client facing role (preferably from IT support)
  • Solid knowledge of Windows 10 or Mac OS
  • Experience with installing, troubleshooting VPN / network connectivity, printers, mobile phones is an advantage
  • Attention to details, ability to meet deadlines and handle occasional stress
  • Customer orientation and friendliness under all circumstances, effective communication
  • Reliability and cooperativeness within a team

Benefits

  • Competitive salary package + 13. salary
  • Career progression opportunities and specializations
  • Yearly performance review
  • 5 weeks of holidays and sick days
  • Sodexo card and fully covered Multisport card
  • Laptop and iPhone also for personal use
  • Premium medical care for and your family
  • Pension insurance contribution
  • Continuous trainings
  • Team buildings

Location: Prague, Czech Republic

Working hours: Flexible with set core hours (after probation)

Starting date: ASAP

 

Are you interested in this opportunity? Then send us your CV in English!

show
#6fcfe1
Image 2022 04 07 T13 01 14

Download our latest 2022 salary guide to discover how much you could be earning