Are you currently seeking a new opportunity within customer service? Do you want to use Italian and English on daily basis? We are currently seeking a Customer Success Representative with Italian for our client, international billion-dollar company which focuses on data management. Sounds interesting? Read more!
What will be your responsibilities?
- Effectively manage renewal of all contracts in assigned territory to protect and grow maintenance revenue
- Ensure customer success and go above and beyond to ensure customer retention and satisfaction
- Provide timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
- Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
- Identifies and pursues maintenance reinstatement opportunities
Who is the ideal candidate for this position? They have:
- Fluency in Italian
- Conversational level of English
- Customer service skills
- Excellent verbal and written communications skills
- Bachelor’s Degree
- Previous support and/or maintenance renewal sales experience is preferred
- Previous product or services sales experience in software or related industry is a plus
- SalesForce knowledge or previous experience is a big plus
Start: ASAP / negotiable
Would you like to hear more? Send me your CV in English and I will reach out!