|Lokalita: NORWICH, NORFOLK||Mzda: 15500.00 - 15500.00 GBP Per Annum|
|Sector: Administrativa||Typ pozice: Trvalý pracovní poměr|
|Shift Type: N/A||Aplikace: N/A|
|Přidáno před: 3 měsíci||Referenční číslo: 3313522|
The person will be responsible for assisting in achieving monthly and annual divisional sales targets by responding to all in-coming enquiries to the sales desk, supplying and following up quotes by phone or email to maximise order conversion, whilst delivering excellent customer service.
- Responding quickly and efficiently to all sales enquiries, by telephone, fax and email etc.
- Logging all sales enquiries on the company’s internal CRM system.
- Preparing and sending quotes to customer’s whilst on the phone or by email / post.
- Taking orders for standard products directly over the phone.
- Following up quotes within company’s specified time frames and log outcomes accordingly.
- Analysing and managing lost order / quotes to ensure department KPI’s are achieved.
- Assist in any other ad hoc or other duties as required by the business.
- To record the progress of all enquiries by keeping the internal system up to date.
- Prepare reports as required by your line manage to assist in managing performance and achieving team goals / objectives.
- Work as part of a close knit team to reach targets set by the Sales Manager.
- Excellent oral and written communication skills are required to optimise the client experience and maximise the chance of a sale.
- Good working knowledge of Microsoft Word, Excel and Outlook.
- At least two years’ experience in sales or a sales support role as friendliness, confidence and assertiveness on the phone with customers is essential.
- Attention to detail is essential to ensure the highest level of customer satisfaction.
- Time management is important and you must be confident of dealing with a number of different enquiries at any one time.
- You should be a team player, enjoy a fun and demanding environment, be passionate about delivering excellent customer service and ultimately have a can do attitude.
- Educated to GCSE level or equivalent
In return you will receive a salary of £15,500 and be employed on a Permanent, full time basis.
Please contact firstname.lastname@example.org with your CV in Word.
Please note, due to the volume of applications, if you are not contacted within 5 working days then your application has not been successful.
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