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Head of End User Services

Lokalita: SOUTH WEST LONDON, LONDON Mzda: 650 - 700 GBP Per Day
Sector: Administrativa Typ pozice: Práce na živnostenský list
Shift Type: N/A Aplikace: N/A
Přidáno před: 10 měsíci Referenční číslo: 3108171
Your new role

• The Head of End User Services has the overall accountability for the infrastructure and the associated services delivered by the Data Centre and Hosting Tower and 3rd party suppliers, and managed day to day by the SIAM supplier.
• The purpose of the role is to ensure the best balance of quality, risk and value for money for the organisation, by providing oversight, challenge, steering, guidance and decision authority to the suppliers, as well as providing services-focused input into the change projects.
• This role is part of the Service Delivery Management Team and contributes to the overall development of the Services vision, strategy and plans.

What you need to succeed

• Excellent broad understanding of End User Services, industry trends and current thinking.
• Detailed understanding of specific End User Services related technology and able to use knowledge to challenge and support suppliers.
• Good understanding of End User Security implications.

• Excellent stakeholder and supplier management.
• Excellent interpersonal skills, including teamwork, collaboration, facilitation, negotiation, and achieving results by influencing others.
• Ability to use specialist knowledge of infrastructure to provide support but also challenge suppliers and colleagues.
• Commercially and technically astute problem solver, with the ability to quickly get to the heart of a problem and propose effective solutions.


• Supplier management at Account Director level.
• Board level influencing.
• Extensive technology strategy management (specifically in End User Services).
• Management of a multi Supplier outsourced environment, ideally based on a SIAM/Towers model or similar.

What you need to do now
All applications must be made via the 'Apply now' button. 

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