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Collections Advisor

Lokalita: CARDIFF, SOUTH GLAMORGAN Mzda: 19112.00 - 21683.00 GBP Per Annum
Sector: Administrativa Typ pozice: Trvalý pracovní poměr
Shift Type: N/A Aplikace: N/A
Přidáno před: 10 měsíci Referenční číslo: 3147897
Reed Recruitment are delighted to be working with one of the most exciting utility companies in the UK as they look to add to their growing team. 

The role will require the successful candidate to successfully complete a number of administrative and customer focused duties in order to assist in the decision making and billing process of the company. 

The successful candidate will be expected to carry out and complete the following duties as part of their role:-

- Maintaining customer records with correct details after every communication. 
- Checking on reconciliation of payments and updating customer accounts accordingly. 
- Assisting with pre & post billing account inquiries. 
- Facilitate new customer account updates. 
- Providing telephony support to customers. 
- Providing support for missed payments and offering solution based resolutions. 
- Processing refunds where required. 

The successful candidate will need to demonstrate the following skills and capabilities:- 

- Previous experience working in a similar position. 
- Excellent attention to detail. 
- Excellent telephone manner. 
- Excellent numeracy and literacy skills. 
- Ability to make decisions and work independently. 

If you feel this role is suitable for you then please apply using the link and someone will be in touch with you accordingly. 

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