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Bilingual Customer Services Admin

Lokalita: WOKINGHAM, BERKSHIRE Mzda: 22000 - 23000 GBP Per Annum
Sector: Administrativa Typ pozice: Práce na živnostenský list
Shift Type: N/A Aplikace: N/A
Přidáno před: 2 měsíci Referenční číslo: 3103604
Bilingual Customer Service

ARE YOU HIGHLY ORGANISED?
ARE YOU FLUENT IN FRENCH OR SPANISH?
DO YOU HAVE ADMIN EXPERIENCE?
DO YOU HAVE TELEPHONE EXPERIENCE?

Ensuring Chart’s Success…
Responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business personnel and designated Sales Representatives. Liaise between customers and cross-functional internal teams to ensure exemplary customer experiences according to their needs. Provide superior support through sales generation, accurate processing of orders, responding to product and service inquiries, requests and/or problems through product and policy knowledge, comprehensive information gathering, excellent communication skills and inter-departmental relationships.

What Your Day-to-Day Activities Will Be…

 Operate as the lead point of contact for any and all matters specific to the customers and partnered Sales Managers.  Build and maintain strong, long-lasting customer relationships.

 Manage incoming and outgoing communications with your customers.

 Identify and assess your customers’ needs to achieve satisfaction.

 Provide accurate, valid and complete information by using the right methods/tools.

 Process and manage your customer orders from receipt to close.

 Document, investigate and resolve your customer complaints.

 Complete and/or gather customer/account documentation as required.

 Verify and/or maintain business systems information related to customers.

 Keep records of all communications.

 Work with customer service management to ensure exceptional customer experiences.

 Contribute to team effort by accomplishing related tasks as needed.


Your Professional Experience Should Be…

 Minimum 2 year experience working in an office, preferably in a customer service related position in a fast paced environment such as phone support, retail sales, banking, or hospitality industry.

 Proficient with MS Windows applications; Excel, Word and Outlook.

 Languages: Spanish, French or German.

 Communication skills - active listening, pleasant speaking voice, proficient typing, spelling and grammar.

 Professional demeanor, presentation and collaborative behavior are required.

 Customer focus, action oriented, team player.

 Prioritization and organization, ability to multi-task, attention to detail.

 Documentation skills, maintain the required confidentiality.

 Ability to deal patiently with problems and complaints.
Your Education Should Be…

 Minimum A level or equivalent

For more information or to apply please contact: Luke Dennis 01344 486 777 or luke.dennis@reedglobal.com

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