Our client who creates software products to solve complicated tasks in the areas of data protection and management is currently looking for a Virtualization Backup Engineer to join their team.
Responsibilities
- Performing troubleshooting and analysis, including log file investigation;
- Acting as a technical focal point in relationships to fellow IT Professionals;
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;
- Documenting of all customer interactions accurately and within SLA in our CRM tool.
What we expect from you:
- Fluent English (reading/writing/speaking)
- Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016;
- Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);
- As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle);
- Ability to quickly learn, understand and explain technical information;
- Ability and desire to take ownership of client issues through resolution;
- Excellent time management skills;
- Ability to work in a fast-paced environment.
We offer:
- Excellent professional and career opportunities in the international team of talented and energetic people.
- Competitive salary and regular pay rises
- Generous benefits package from the very first day of your employment including: premium healthcare program for you and your children, sick days, additional payments for sick leave, meal tickets, MultiSport card, public transport pass, cell phone contract.
- Cafeteria Benefit Plan – an additional annual budget that you can spend on a variety of benefits such as travel, sport, wellness, education and many more.
- Flexible working hours, no bureaucracy or formalism.
- Professional trainings and education, including courses and conferences, English & Czech classes, internal meetups and unlimited access to online library
- Work permit assistance.
- Relocation package for non-Prague candidates: a one-time additional salary payment (only within Czech Republic).
