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B2B Customer Advisor with German (mostly email support)

Location: BRNO, KRAJ JIHOMORAVSKÝ, CZECH REPUBLIC Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 7 days ago Reference: X3-475779

Are you tired of being on the phone all the time? Do you still want to use German but in a more email focused communication? In this role you will provide B2B support to customers in the DACH region. Who are the customers? It could be supermarkets, hospitals, warehouses, sports stadiums, airports, post offices, factories, and logistics companies.

What does the job entail?

  • You will respond to customers’ requests related to the repair of the products, e.g. requests for registering repairs, updates on status of repairs, you will inform them about the repair prices and repair lead times, delivery and help with quality related inquiries.
  • In this role you will be in close cooperation with the repair centre abroad so you will use English not only within the company in Brno but also with your colleagues outside the Czech Republic.

We are looking for:

  • Fluency in English and German (another language is advantage)
  • Good communication skills and pro-customer attitude
  • Orientation to detail
  • Knowledge of MS Office products such as Word and Excel

You can look forward to:

  • Free language courses
  • 5 weeks of vacation + 5 fully paid sick days
  • Pension and Life Insurance contribution
  • Discounted meals in the company canteen, fruit days
  • Multisport card for 200 CZK/month
  • Cafeteria program (benefits according to your preferences)
  • Discounted mobile phone tariff and banking benefits
  • Continuous training and development (courses in IT, networking, management etc.)
  • Opportunity to spend 16 paid hours a year doing charity work of your own choice
  • Charity events (sports events, blood donation, Christmas market, ...)

Location: Brno, Czech Republic

Working hours: Mon-Fri, 8-hour shifts, shifts start at 8am, 9am or 10.30am and the choice of shifts is negotiable

Starting date: Negotiable

Recruitment process: 2 rounds via Zoom


If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Barbora Hanelova, REED – MSS
+420 778 885 854;;


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