Helpdesk Support with English

Job description

An international company is looking for a new employee for Helpdesk support role with English language (German is an advantage)! You would work as a 1st Level of technical support - you would be the first point of contact for employees of the company for IT related issues.

Helpdesk support role may include: 

  • Troubleshooting in 1st level - managing the Service Desk queue of user incidents, requests and queries efficiently
  • Communication via ticketing system (email and phone) with the company employees
  • Escalating incidents or requests to Service Desk team or Country Operations Manager when required.
  • Regular communication with other Service Desk team members and IT teams.

 

We are looking for:

  • Fluent English (C1)
  • Basic knowledge of German language would be an advantage (you will be expected to be willing to learn German in the future)
  • Good communication skills
  • Experience in a technical support role or IT support skills gained outside of work
  • General knowledge of at least some of the following: Windows 10, Citrix, Active Directory, Microsoft Office and desktop

 

The company can offer you:

  • Competitive base salary + bonus 10% of annual salary
  • 5 weeks of vacation
  • 7.5 hour workday
  • Meal vouchers, Monday breakfasts, regular fruit days
  • Multisport card & cafeteria system of flexible benefits
  • Mobile phone with company tariff for personal use
  • Pension contribution
  • Language courses, training opportunities (technical, soft skills)
  • Modern and colourful workplace (relax area and a terrace), friendly working environment

 

Location: Brno, Czech Republic

Working hours: Mon-Fri, 7.5 hour shifts, on call duty on a rotation basis paid extra (once a month), no overnight work

Starting date: Negotiable

 

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Sabina Kasanova, REED – MSS
+420 720 078 741; sabina.kasanova@reed.com

 


 

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