B2B Customer Service Representative with German

Job description

Are you proficient in German? Do you have experience in interacting with customers, either face to face or via phone or email? Do you like working with people? We are recruiting for a B2B Customer Service Representative with German who will be part of a small team in our client's shared service centre in Brno, Czechia. This role comes with a relocation package if you are currently abroad and allows you to work remotely from anywhere in Czechia with the limit of being at least 2 times a month in the Brno office. 

What will you do?

  • Respond professionally to customer inquiries via phone and email
  • Remote trainings and consultation for customers regarding the products
  • Analyze and provide support with technical issues
  • Create simple monthly invoices
  • Cooperate with diverse departments of the company
  • Document customer inquiries in Salesforce and other databases

What qualities should you have?

  • Fluent German and English (B2/C1+)
  • Excellent communication skills
  • Computer literacy (MS Office)
  • Customer and detail oriented personality
  • Eligibility to work in Czechia
  • Advantage: Previous customer service experience

What can the company offer you?

  • 5 weeks of vacation + 4 sick days
  • Flexible working hours, option to work remotely + 4 weeks/year allowance to work from abroad
  • Meal vouchers
  • Discounted gym and wellness membership + Cafeteria Benefits
  • Internal trainings
  • Career progression opportunities
  • Relocation support
  • Contribution to pension and life insurance saving accounts
  • Premium health care for free, with a discount for family members, health days
  • Stock Purchase Program
  • Fresh fruits and refreshments in the office
  • International and multicultural working environment in a shared service centre
  • Chill out zone with leisure time activities, on-site parking

Location: Brno, Czech Republic
Contract: Permanent
Working hours: Mon - Fri, flexible hours
Starting date: Negotiable

If you are interested, please apply directly or send me an email with your CV attached.

Looking forward to our cooperation!

Veronika Vrbkova, REED – MSS

+420 775 335 536;  veronika.vrbkova@reed.com

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